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Issues with Facebook Premier

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sentinel321
21. June 2020
BACKGROUND
With COVID-19 my church has gone on line using Facebook Premier for our services.
I’ve been using "Adding the Sun" by Kevin MacLeod as background music during a 15 minute video countdown on Facebook Premier. The song loops several times during the countdown.

As per the free license download page I attributed the song exactly as indicated using copy and paste function.

I wasn’t sure where to put the attribution so I put it in the video itself.
It begins 5 seconds into the countdown and it remains on screen for 20 seconds. I did not re-attribute the song for every time it looped during the countdown.

PROBLEM
I’ve been doing this for 6 to 8 weeks without issue however this morning about a half hour after posting the Facebook premier video, I was emailed the following…

“Your video was blocked because it may contain 9 minutes and 18 seconds of music, audio or video that may belong to Rights Holder.”

The notification on Facebook also had this to say: “your video is partially muted because it may contain music that belongs to someone else”

It only gave me two options – 1) to delete the video - 2) to post it muted.

QUESTIONS
• Are you able to shed light on what I did wrong?
• Am I not attributing it in the correct place?
• Would buying the extended license make a difference?
• How would Facebook know I possess an extended license? (It seemed oblivious to the creative commons license)
• If I bought the extended license would I need to download the song again?
saschaende
STAFF
21. June 2020
Can you please forward this email to 01052020@filmmusic.io

I contacted Kevin and he wrote:

„ Buying a license won’t help. Facebook is screwed up. Some company is probably claiming my music.

Not much I can do because “Rights Holder” doesn’t help me. I need a publisher name. “

sentinel321
22. June 2020
Hey, thanks for the quick response.
From what I understand Facebook was supposed to have provided me with the name of any "claimant", which they did not.

I forwarded the email to 01052020@filmmusic.io as directed. Am I to expect any kind of resolution to this matter or should I just move on with different music? :(
saschaende
STAFF
22. June 2020
saschaende
STAFF
22. June 2020
I uploaded a test video here: www.facebook.com/sascha.ende/posts/1371263113070096

I tried this and started a dispute here:
www.facebook.com/help/contact/1653629651334864

Lets see what will happen.
sentinel321
22. June 2020
I checked the links you provided... I see that they blocked your test as well. It's weird; I'd been using this music for close to 8 weeks with no issue. Their notification did not offer the option to restore the audio; it was only a choice of "delete video" or "post muted". *I'll use the link you provided to lodge a dispute of my own.*

Thanks for you help - I spent a lot of time on this and didn't uncover the amount of stuff you have in such a short time.
saschaende
STAFF
22. June 2020
I added this to the faq: filmmusic.io/faq/79

I filled out both forms, let's see what happens.

There are only two possibilities: Someone is illegally claiming the music or it's a technical error.

Either is not good.

But Facebook sucks anyway.
saschaende
STAFF
25. June 2020
No response from Facebook yet. Unfortunately it's a bad company - probably it's better not to use Facebook for videos. You don't even find out who's making the claim.

To make a long story short: Facebook just sucks!
saschaende
STAFF
25. June 2020
During my research I even read about other musicians who get copyright claims on music they just produced themselves and uploaded as video on Facebook. Facebook's music recognition is so bad that certain similarities are enough.

Facebook is slowly dying anyway and this is one more reason to go for more advanced platforms. Not everything goes smoothly on Youtube either, but at least you have the possibility to dispute and above all you can see who the copyright claim is from.
sentinel321
25. June 2020
Thank-you. I appreciate the time you've spent on this.