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Does the payment portal on this site work?

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boundarytyler
17. July 2020
I've tried purchasing with a credit card, a credit card through paypal, and then the bank account attached to my paypal. None of it works. Is anyone else having issues?
saschaende
STAFF
18. July 2020
We have many orders every day. You should ask Paypal, why they are declining your payments.
saschaende
STAFF
18. July 2020
And don’t use old Internet Explorer or Kasperski Internet Security (with wrong settings).
adamreich
04. August 2020
i am also having problems with the submitting a payment. ive tried multiple cards and browsers with no luck. did you find a way to make it work?
saschaende
STAFF
04. August 2020
In most cases it is Kaspersky Internet Security.

But without any detailed information about error messages and what’s happening we will not be able to help.
saschaende
STAFF
04. August 2020
You can send screenshots and detailed information to this email address:
filmmusic.io/imprint
saschaende
STAFF
04. August 2020
Payments from turkey are generally not possible.
NeilF
04. August 2020
I have the same problem - use Paypal - it goes through to the Paypal portal and then the filmmusic website says it cannot complete the transaction. I have used Paypal elsewhere this evening, so there is no issue with that account. The problem seems to be with fimmusic. And since there is not way of actually contacting anyone since you have to be a licencee, I will have to deprive filmmusic and the poor artist of the licence money and will use normal Creative Commons accreditation instead. Bad luck!

(UK based)
saschaende
STAFF
04. August 2020
As I have already mentioned several times: Without screenshots and exact details we can't do anything. A contact possibility (email) can be found in the imprint.

We have numerous orders every day, so it is not a general problem.

In most cases it is due to Kaspersky Internet Security or other browser plugins which prohibit popups.

Since we only forward to Paypal, we can not do anything here. Maybe it is even a temporary problem with Paypal.

Here probably only the Paypal support can help.

But so far nobody from this forum has contacted our email address and sent us screenshots.

By the way, about 1 minute ago someone ordered successfully again.
NeilF
04. August 2020
Yes - that was me. I switched to an Apple laptop and ordered via Paypal there. That seemed to work. Musician and filmmusic happy! You should probably put a warning on your payment pages of the sort you mention in this blog. There may be others who simply give up at the first hurdle.