FAQ

Payment with Paypal does not work

If the payment does not work because either nothing happens or an error message appears, this can have various reasons:

  • Paypal is temporarily not available
    • Solution: Wait some time and try again later. You can find unpaid invoices at any time on your dashboard under "Invoices": There you can simply click on "Pay now" for an invoice. You can check the paypal status here on https://www.paypal-status.com/product/production (search for "express checkout")
  • You use an adblocker
    • Solution: Disable adblocker
  • You are using an old version of Internet Explorer
    • Solution: Use Chrome or another modern browser
  • You are using Firefox and have popups disabled
    • Solution: Use Chrome or another modern browser or enable popups
  • You use security software such as "Kaspersky Internet Security" or "Duck Duck Go Privacy Essentials" with settings that are too restrictive.
    • Solution:  Temporarily disable your security software or change the security settings.
  • You are trying to use a Turkish credit card. Unfortunately, payments from Turkey are generally not possible. This has to do with Paypal and political reasons.
    • Solution: Use a credit card from a bank in another country.

If a payment did not work out, you do not have to order again. You can find unpaid invoices at any time on your dashboard under "Invoices": There you can simply click on "Pay now" for an invoice.

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